Last Updated: November 5, 2024
Welcome to Milaap. Milaap (referred to as "Service," “we,” “us,” or “our”) is committed to protecting your personal information when you use our and mobile app, which we call the “Services.” This Privacy Policy explains how we collect and use your data, as well as your rights to access, change, or limit our use of your personal information. We aim to keep this explanation clear and simple, avoiding complicated legal terms.
By using our Services, you accept the terms of this Privacy Policy. If you do not agree with this Policy or any other terms related to your use of the Services, please refrain from using them.
We gather personal data that you provide when using our Products, which we refer to as “Data.” To help you build meaningful connections, we need some basic information about you, such as profile details and your preferences for potential matches. Additionally, we collect information generated during your use of our services, like access logs, and data from third parties, such as when you log in through social media accounts. We also automatically collect data, including details about your device and your interactions with our Services.
Account Information: To access certain features, like account registration, you need to create a user account. When you set up or modify your account, we collect data you provide, including your name, gender, and date of birth, and assign you a unique identification number ("Account Data").
Profile Information: You can optionally share profile details such as a photo, personal information, name, sexual interests, or other data. This Profile Data will be publicly accessible unless you delete your account. If you want to add content like photos or videos, you may permit us to access your camera or photo library.
Usage Information: We collect data when you use our services, which includes messages, follower information, photos, videos, gifts, and other user data. We also process your conversations with other users and the content you share as part of our service operations.
Third-Party Account Information: We may access information from your social media or other online accounts linked to our services. If you log in through a third-party platform, we will request permission to access certain details like your name, profile picture, gender, and birthday, depending on the platform’s settings.
Paid Services Data: All transactions for our paid services are processed through Android or IOS platforms. We only receive transaction receipts from these platforms and do not collect or store sensitive payment details such as full credit card numbers.
Communications and Support: If you reach out to us for support or to report an issue, we gather your contact details, messages, and other relevant data like your name, email, location, operating system, IP address, and any additional information you provide. This data is used to respond to your inquiries and assist with your concerns. If you ask us to handle information for others, we collect the necessary details to fulfill your request.
In addition to the details you provide directly, we also obtain information about you from other sources or through automated methods, including:
System Data: This includes technical information about your device, such as your IP address, device type, operating system and its version, unique device identifiers, system language, and other relevant system and platform data (collectively referred to as “System Data”).
Usage Data: We collect information regarding your activity on our Services, such as how you engage with them (e.g., the date and time you logged in, the features you use, your search preferences, clicks, and the pages displayed to you, referring web page addresses, and the advertisements you interact with) as well as how you connect with other users (e.g., the users you interact with, the dates and times of your exchanges, and the number of messages you send and receive, along with the content you post).
Device Information: We gather data from and about the devices you use to access our Services, which includes hardware and software details like your IP address, device type, specific app settings and characteristics, app crash reports, advertising IDs, version and language, operating system, time zones, and identifiers related to cookies or other technologies that might uniquely identify your device or browser.
Other Information with Your Consent: With your permission, we can collect your precise geolocation (latitude and longitude) through various methods depending on the service and device you’re using, including GPS, Bluetooth, or Wi-Fi connections. If you grant us permission, we may collect your geolocation even in the background when you’re not actively using the Services. If you deny permission, we will not collect this information.
Similarly, if you consent, we may also gather your photos and videos (for example, if you wish to upload a photo to the Services).
Approximate Geographic Data: This refers to an estimated geographic location, which includes information such as country, city, and geographic coordinates, calculated based on your IP address.
Information from Other Partners: We may receive data about you from our partners, particularly when our ads are displayed on their websites and platforms, in which case they may share details about the success of specific campaigns.
We use tools like analytics services, and advertising providers to gather the data listed below. Some of these tools offer you the ability to opt-out of data collection.
The main reason we use your information is to deliver and improve our Services. Additionally, we use your info to help keep you safe. Read on for a more detailed explanation of the various reasons we use your information, together with practical examples.
● 3rd Party Usage Analytics Tools: We use tools provided by Firebase operated by Google are also used for usage analytics purpose. We may use third-party software development kits (SDKs) to enhance our services and improve user experience. These SDKs may collect certain information about your device and usage patterns to provide features such as analytics, advertising, and social media integration.
● Crash Detection Tools: It facilitates the maintenance and improvement of the Services. All your crash data is collected anonymously.
Below is information on our third-party SDK providers:
Firebase SDK
Usage: for data statistics
Link: https://firebase.google.com/support/privacy
Kochava SDK
Usage: for data statistics
Link: https://www.kochava.com/privacy/support-privacy/
Facebook SDK
Usage: for data statistics and AD
Link: https://www.facebook.com/privacy/policy/
Google Play Billing
Usage: for pay
Link: https://policies.google.com/privacy
io-agora-rtc-full-sdk
Usage: for Video Chat
Link: https://www.agora.io/en/privacy-policy/
We use third-party advertising services to deliver online advertisements to our end users within our Services including mobile applications and websites. The ads can be based on your recent activity or activity over time and across other services and may be personalized to your likes and interests. From time to time we also advertise our Services on some third-party platforms like Google’s Adwords, Tiktok, Facebook, Google Ads.
Depending on the types of advertising services we use, cookies or other tracking technologies may be placed on your device to collect data about your use of our Services, and those tracking technologies may be accessed in order to serve these personalized advertisements to you. To help deliver personalized advertising, we may provide these service providers with a hashed, anonymized version of your personal information in a non-human-readable form and content that you share publicly on the Services. We also use third-party tools to analyze and track ad and user data. They are used for statistical purposes. Only irreversibly anonymized data is used during all advertising processes including personalized advertising thus this does not allow any conclusions to be drawn about the identity of the person concerned. If you access or use our Services through a third-party platform or service, or click on any third-party links, the collection, use, and sharing of your data will also be subject to the privacy policies and other agreements of that third party.
We primarily use your information to provide and improve our Services, as well as to keep you safe. Here’s a detailed look at how we use your information, along with practical examples:
Create and manage your account: We use your information to set up and maintain your account, ensuring you can log in and use our Services smoothly.
Provide customer support: If you have questions or concerns, we use your information to respond quickly and provide assistance.
Complete your transactions: Your payment and transaction details allow us to process your purchases and orders securely.
Communicate about our Services: We may contact you via email or notifications with updates regarding order management and billing, ensuring you stay informed about your account status.
Analyze user profiles: We review your profile and those of other users to recommend meaningful connections that might interest you.
Show user profiles: We enable users to view each other’s profiles, facilitating better networking and interactions.
Research user behavior: By analyzing how users engage with our Services, we may decide to enhance certain features or change the user interface based on feedback.
Develop new features: In response to user requests, we might create new features, such as adding interest-based functionalities to cater to user preferences.
Handle misconduct: We investigate and address any reports of inappropriate behavior both on and off our platform to maintain a safe community.
Conduct data analysis: By analyzing relevant data, we can better understand and counteract fraudulent activities.
Retain data related to fraud: We keep records associated with fraudulent activities to prevent them from happening again.
Comply with legal requirements: We process your information in accordance with applicable laws and regulations.
Assist law enforcement: If necessary, we cooperate with law enforcement agencies to provide required information.
Enforce our rights: We have the right to enforce and uphold our Terms of Service and other related rights.
We rely on the following legal bases to process your information:
Provide our service to you: Most of the time, the reason we process your information is to perform the contract that you have with us. For instance, as you go about using our service to build meaningful connections, we use your information to maintain your account and your profile, to make it viewable to other users and recommend other users to you.
Legitimate interests: We may use your information where we have legitimate interests to do so. For instance, we analyze users’ behavior on our Services to continuously improve our offerings, we suggest offers we think might interest you, and we process information for administrative, fraud detection and other legal purposes.
Marketing:Push Message Marketing: With your explicit consent, we will send you marketing push messages.
You share information with other users when you choose to disclose it on the service, such as through your public profile. Please be mindful of the information you share and ensure that it is content you’re comfortable making publicly accessible. Once you share your information, neither you nor we can control how others may use it.
We collaborate with third parties to help us operate and enhance our Services. These partners assist us in several areas, including:
These service providers may have access to your personal data, but they are required to use it only as we direct them in order to deliver the services we need.
Before we engage any service provider or partner, we conduct a thorough vetting process to ensure they meet our standards. All of our service providers and partners must agree to strict confidentiality agreements to protect your information.
We may share your information if it is necessary to:
(i) comply with legal processes, such as a court order, subpoena, search warrant, or any government or law enforcement investigation; (ii) help prevent or detect criminal activity, in accordance with applicable laws; or (iii) ensure the safety of any individual.
We may also share information in the following situations: (i) if doing so could reduce our liability in an actual or potential lawsuit; (ii) to protect our legal rights and those of our users, business partners, or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or address illegal activities, suspected fraud, or other misconduct.
If our Services or any of its affiliates undergo a business transition or change in ownership—such as a merger, acquisition, reorganization, or sale of all or part of our assets—or in the case of insolvency or administration, we may need to share your personal data.
You have specific rights regarding the use of your data, including the option to opt out of cookies and to limit data collection by certain analytics providers. You can update or delete your account through our Services, and you can also reach out to us for requests related to your personal data. We want you to have control over your information, so we offer the following tools:
Access / Update Tools in the Service: You have tools and account settings available within the service that allow you to access, correct, or delete the information you provided us.
Device Permissions: Mobile platforms have settings that control what device data and notifications can be accessed, like your contacts and location. You can change these settings on your device to allow or block the collection of certain information or notifications. However, changing these settings may limit some features of our services.
Account Deletion: You can delete your account using the option available within the service.
Your Privacy Rights: We want you to understand your privacy rights. Here are some important points:
For your protection, we may ask you to verify your identity before we can process these requests.
Keep in mind that we might reject some requests if they are not lawful or could infringe on the privacy of others. If you want information about another user, that user must give us written consent before we can share anything.
Also, we may not be able to accept requests to stop processing your personal information if that would prevent us from providing our services. For example, we need your date of birth to provide certain features.
Uninstalling the App: If you want to stop all data collection by an app, you can uninstall it using your device’s standard process. However, if you uninstall the app, the unique identifier linked to your device will still be stored. If you reinstall the app on the same device, we can link this identifier back to your previous transactions.
We keep your personal information only as long as necessary for legitimate business purposes and as allowed by law. To ensure user safety, we have a six-month retention period after account deletion, during which some account information may be retained, although the account will no longer be visible on our Services.
We usually delete or anonymize your information after six months or after five years of inactivity.
We may retain data for specific reasons:
Correspondence with our Customer Support team is usually kept for up to six years to address any future queries.
Anonymized data about user activity is kept longer for statistical and research purposes but cannot be linked to individuals once their profile is deleted.
Please note that while we strive to delete data according to these guidelines, technical constraints may prevent us from guaranteeing deletion within a specific timeframe.
7.Account Deletion
If you wish to delete your account, you can do so at any time by following these steps:
Please note that once your account is deleted, all personal data associated with your account will be permanently removed from our system, and this action cannot be undone. Deleting your account will also result in the loss of any data, content, or information stored within the platform, and you will no longer have access to any paid features.
If you have any questions or encounter any issues while attempting to delete your account, please contact us at [email protected] before proceeding with the deletion.
We take strong measures to protect your personal information from unauthorized access, changes, disclosure, or destruction. While we strive to keep your information secure, we can't guarantee that it will always be safe. It's your responsibility to protect your password—don't share it with anyone. If you suspect your password or account has been compromised, change it immediately and contact us.
We continuously monitor our systems for vulnerabilities and regularly review our data practices to enhance our security measures.
If we suspect any security breach, we may suspend your access to the Services without notice. If you feel your account is no longer secure, please inform us right away. We do not cover virus protection outside our service network and are not liable for any loss or damage to user data. We will take legal action against any detected attacks.
Our Services is not intended for use by children under the age of 18. We do not knowingly collect, use, or share personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete that information from our records.
If you are a parent or guardian and believe that we may have collected personal information from a child under 18, please contact us at [email protected], and we will take appropriate action to remove the data.
By using our platform, you affirm that you are at least 18 years old or that you have the consent of a parent or guardian to use our services.
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected in the updated version of the policy, and the "Effective Date" at the top of this page will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.
If we make significant changes to this policy, we may notify you through other means, such as email or a prominent notice on our platform. Your continued use of our services after any changes to the Privacy Policy constitutes your acceptance of the updated terms.
If you do not agree with any changes, you may choose to stop using our services and request the deletion of your account.
If you have any questions about this Privacy Policy, you can contact us directly. We are here to assist you with any requests for information, inquiries, or complaints you may have. Your concerns are important to us, and we want to ensure you receive the support you need. Please reach out to us at [email protected]